Standard Policy

Each estimate is provided individually after examining the timepiece.
We have a charge for estimate, administration, shipping and handling.
We do not do any “short” or “partial” service on vintage watches that we have not done a complete service on in the past. We will be happy to make a recommendation for a partial service (e.g. replace crystal, clean case, timing adjustment) when we were the last to perform a Complete Service.
It is not possible to fully disassemble each watch for estimate. Vintage estimates are itemized by labor plus parts costs. Out of production and vintage timepieces are estimated with a range to allow for additional parts and labor commonly found during repair.
Our estimates are sent by e-mail. We ask for a signed copy to be returned to us and a deposit of 50% of the lower estimate range if approved. If declined, we ask you to return a copy of the estimate with your check for the administration and shipping fee. We are not set up for credit card payment.
Each timepiece is worked on individually. We are not a “trade” shop.
We do not sell parts. All parts are by exchange only.
We do not have separate pricing for third parties (Jewelers).
We prefer to present the findings and estimate to the watch owner directly, to allow for concise and accurate information about service.
We do not work on counterfeit watches.
You may receive a follow-up from us following any work completed by us to ensure that all questions are answered and that the timepiece is performing to expectations.

Warranty

We offer a one-year warranty on labor as long as the timepiece is returned clean and not tampered with or abused. Although our testing phase of service is very thorough and we do not expect to see your watch have any problem, there are occasions when an intermittent problem is not detected and we ask to be notified of any problems right away. Replacement parts or labor for parts fabrication, case parts, dial, hands are not included. Water damage or rust is not covered under warranty.